PEACE: Our Client Service Affirmation
The acronym “PEACE” symbolizes our commitment to each and every client service task. We are mindful of the expectations as your selected wealth management firm to not only provide sound financial advice but also exemplify a profound commitment to effectively servicing your occasional administrative needs. PEACE of mind is what we know you seek when needing service and it is ultimately your satisfaction of the end result that will lead to achieving that state of mind.
P Patience when listening to and considering the needs of the client
E Empathy for the issue and its importance to the client
A Action taken immediately
C Communication with the client throughout the process keeping them informed
E Evaluate the resolution process to determine whether a satisfactory outcome was achieved